Get in Touch With Us
This page is for readers who want to reach the editorial team behind Best Crypto Casinos — to flag an error in a review, ask how a payout or bonus term actually works, or raise a commercial enquiry. Email is the only channel we run, and every message is read by a person on the team rather than a bot.
Email: [email protected]. We aim to reply within two working days. Our content is written and maintained by Vaughn Kessler; last site-wide fact-check: Sep 19, 2026.
Before You Write: What We Can and Cannot Help With
We are an independent comparison site. We do not operate any casino, we cannot access your account, and we cannot move funds. Knowing the difference saves you a wasted email.
| We can help with | Only the operator can help with |
|---|---|
| Explaining how a listed bonus, rakeback or cashback offer is structured | Crediting, reversing or extending a bonus on your account |
| Flagging where our published information looks out of date | Account verification, document review or KYC decisions |
| General explanation of on-chain deposits, confirmation times and network fees | A stuck, pending or missing withdrawal to your wallet |
| What licensing jurisdiction an operator publicly claims | Whether your specific state or IP is accepted |
| Corrections, partnership and press enquiries | Closing your account or applying self-exclusion |
If your issue is with an operator, contact its own support first — most crypto casinos run 24/7 live chat, and that is faster than anything we can do on your behalf. Keep your transaction hash, deposit timestamp and any bonus code; those three details resolve most disputes.
How We Make Money, Stated Plainly
Some of the links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That relationship does not buy a position in our rankings and does not change what we write about an operator's weak points. Our editorial ratings are our own assessment based on research and published terms — they are not customer-review scores, and they are not the result of us depositing or playing anywhere. If you believe a listing reads as though commission influenced it, say so in an email and we will look at it.
Questions Readers Send Us Most About Specific Sites
We cover the ten operators ranked on this site, and most correspondence concerns the same handful. Here is how we view the top three, including the parts we are less comfortable with.
BetPanda — the cashback-first pick at the top of our list
BetPanda sits first because its headline proposition is the simplest to verify against its own terms: 10% weekly cashback rather than a large front-loaded match bonus. Cashback is generally easier for a player to evaluate than a deposit bonus, since there is usually less playthrough attached than on a match offer. You still need to read the operator's terms for the qualifying period, minimum loss threshold, any cap, and whether the credited amount carries a wagering requirement before withdrawal — these vary and can change without notice. Our rating of 10.0 is editorial, not a customer poll.
Limitation: a weekly cashback percentage is worth far less to an occasional small-stakes player than a big first-deposit match, and cashback only ever returns a slice of money already lost. If you are depositing once and playing casually, the headline number will overstate what you actually receive.
CoinPoker Casino — poker DNA alongside the casino floor
CoinPoker is on the list because it comes from a poker product rather than a slots-first one, which matters if you want cash games and tournaments beside slots, blackjack, roulette and baccarat. Its advertised welcome offer is a 150% welcome bonus up to $2,000. Treat that ceiling as the maximum, not the expectation: match bonuses of this size normally carry a playthrough multiple, a time limit to clear it, minimum deposit rules, excluded games and often a maximum bet while bonus funds are active. Confirm all of those on the operator's promotions page before depositing — we do not set or control them.
Limitation: a poker-led platform typically has a narrower live-dealer and slot catalogue than a pure casino brand, and the largest headline bonus is not the same as the best value once wagering is applied.
Cryptorino — a BTC-denominated match plus ongoing cashback
Cryptorino pairs a 100% match bonus up to 1 BTC with 10% weekly cashback, which is unusual: one offer for the first deposit, one that keeps running. The BTC-denominated cap is the detail to understand. Because the ceiling is quoted in Bitcoin rather than dollars, its dollar value moves with the market, and so can the dollar value of any crypto balance you hold while clearing wagering. Match-bonus playthrough, expiry and game weighting apply as with any welcome offer.
Limitation: almost nobody deposits anywhere near 1 BTC, so the advertised maximum is decorative for most readers, and holding a bonus balance in BTC exposes you to price swings on top of the normal risk of losing your stake.
Other operators we cover and get questions about include Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to a 350% welcome package across three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback). Every one of those figures is a maximum advertised by the operator and is subject to wagering requirements, time limits, minimum deposits and eligibility rules published on its own site. If you find a discrepancy between what we list and what an operator's terms say, that is exactly the kind of message we want.
Money Questions We Get: Costs, Coins and Payout Timing
Comparison itself costs you nothing — we charge readers no fee. The cost sits on the operator side, and it is worth understanding before you email us about a delayed payout.
- Funding methods. The sites we cover are crypto-first: on-chain deposits and withdrawals in BTC, ETH, LTC, USDT, USDC, DOGE and, at some operators, a wider altcoin range. Coin support differs by site, so check the cashier before you send anything.
- Network and gas fees. These are charged by the blockchain, not by us and usually not by the casino. Ethereum gas can spike; LTC, DOGE and stablecoins on cheaper networks are often less expensive to move. Sending USDT or USDC on the wrong network is the single most common way readers lose funds.
- Confirmation times. A deposit credits after the required number of confirmations, which varies by coin and by operator policy. "Instant withdrawal" in marketing normally means instant approval on the operator's side; the chain still has to confirm it.
- Limits. Minimum and maximum withdrawal amounts, daily or monthly caps and VIP-tier limits are set per site. Large cash-outs can trigger additional identity checks even at sites that advertise low-friction play.
- Volatility. Balances held in BTC, ETH or DOGE change in dollar terms while you play. Stablecoins like USDT and USDC exist to sidestep that, which is why many readers use them. Crypto price risk is on top of the ordinary risk of losing your stake.
Game and Feature Questions We Can Answer Generally
We assume you already know how casino games work, so our answers focus on the crypto-specific layer. Across the sites we cover, the catalog usually splits into:
- Slots — the bulk of most lobbies, typically supplied by third-party studios such as Pragmatic Play, NetEnt and others, running on certified RNGs.
- Table games — blackjack, roulette and baccarat in RNG form, with rule variants and house edge differing by table.
- Live dealer — streamed rooms from providers such as Evolution, where limits and availability vary by operator.
- Originals and in-house games — crash, dice and plinko, which are often provably fair, meaning you can verify each result's seed rather than relying solely on an audit.
If you write to ask whether a specific game is available at a specific site, we will tell you what the operator publishes and where we could not confirm it. We do not claim counts or titles we have not seen stated.
The sportsbook side
Several operators we cover also run a sportsbook, esports betting or poker beside the casino. Those products have separate wallets, separate bonuses and separate terms in some cases — a casino cashback offer rarely applies to sports stakes, and free-bet tokens usually cannot be used on slots. Ask us which product a promotion belongs to if the operator's page is ambiguous; that is a frequent source of confusion.
VPNs, State Access and Legal Standing — Read This Before Emailing
This is our most common enquiry, so here is our position in full. There is no federal legalization of online casino play in the US. Regulated online casinos exist in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those state-licensed operators do not run on cryptocurrency. The crypto casinos we compare are offshore, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. For most US readers they sit in a legal grey area, availability and rules vary by state, and you should check the law where you live.
On VPNs specifically: most operators' terms of service address VPN use directly, and many restrict or prohibit it. Using one to get around a geoblock, a state restriction, a KYC step or a sanctions check can void bonuses, forfeit balances or close an account, and we will not help anyone do it. We are happy to explain what a given operator's published terms say about VPNs, connection checks and restricted territories. We will not suggest workarounds or false account details, and messages asking for them will not get a reply on that point.
Tax also comes up. US players are generally liable for tax on gambling winnings and on crypto gains, and "no KYC" is about reduced account friction — not a way to hide income or avoid reporting obligations. We can outline the general shape of it; for your own situation, consult a qualified tax professional. Nothing on this site is legal or tax advice.
Age, Safer Gambling and Support
This site is for adults only. The minimum is 18+, or 21+ where the operator or your state requires it — check the age rule stated by the site you are considering and follow whichever is higher.
Gambling costs money and most sessions end in a loss. It is not income and it will not fix a financial problem. If it has stopped being entertainment, stop and get support: the National Problem Gambling Helpline is available on 1-800-GAMBLER. One thing worth saying plainly — offshore crypto casinos may not offer the same player protections, deposit limits or self-exclusion tools that state-regulated operators are required to provide, and cross-site exclusion schemes generally do not reach them. If you need help enforcing a break from gambling, blocking software and the helpline are more dependable than an offshore account setting.
If you are contacting us about your own gambling or someone else's, say so at the top of your message and we will point you to resources rather than to an operator.
How We Assess the Sites We List
So you know what our answers are based on: we research published operator terms, licensing statements, cashier pages and promotional conditions, and we compare on the criteria that decide this market — supported coins, withdrawal speed and limits, verification requirements, game range and provider mix, bonus structure including wagering, security features such as two-factor authentication, and support availability. We have not deposited, played or withdrawn at these sites, and we never present advertised payout speeds as measured results. Commission does not buy a ranking position. Where something could not be verified, we say so rather than filling the gap.
Sending a Message That Gets a Useful Reply
- Name the operator and the exact page or promotion you are asking about.
- Quote the wording that looks wrong, and include the date you saw it — terms change often.
- For deposit or withdrawal queries, describe the coin and network involved, but never send us private keys, seed phrases, passwords or ID documents. We will never ask for them, and anyone who does is not us.
- For partnership or press enquiries, introduce the company and what you are proposing in the first paragraph.
- Tell us if you want a correction published as well as answered privately.
Corrections are our priority queue. If you have evidence that a bonus figure, licensing claim or coin list on this site is inaccurate, that message goes to the front.
Not sure where to start? Read the individual reviews before you write — most questions about bonus terms and coin support are answered there. Readers based outside the US who land here from search may find our guide to trusted non-GamStop casinos in the UK more relevant to their market. Otherwise, take your time, compare on the terms rather than the headline number, and email us when something does not add up.